JHM Electrical Pty Ltd (ABN 45 160 282 762) (JHM Electrical) is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (Privacy Act) and in accordance with other applicable privacy laws.
We understand the importance of being open and transparent with you in the way in which we collect, hold, store, use and share your personal information. We take protecting your privacy very seriously.
We strongly encourage you read this document, so that you understand and are comfortable with how we handle your personal information. If you have any questions about this document, or about JHM Electricals' handling of your personal information, please contact us using the relevant contact details set out in section 17.
JHM Electrical is the owner and the operator of the JHM Electrical mobile application (Quoted App).
This Privacy Policy applies to JHM Electrical and the Quoted App.
This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.
In this Privacy Policy, "we", "us" and "our" refers to JHM Electrical and "you" and "your" refers to any individual about whom we collect personal information. Any reference to "App User" refers to users of the Quoted App, and "Quote Subject" refers to individuals whose personal information is being disclosed to us by App Users via the Quoted App.
This Privacy Policy sets out how we collect, store, process, use and disclose personal information (including personal information we collect, and personal information submitted to us via the Quoted App). For example, this can include:
Other terms and conditions may apply to you such as:
"Personal information" is defined in the Privacy Act, and means information or an opinion about an identified individual, or an individual who is reasonably identifiable:
In this Privacy Policy, whenever we use the term "personal information", we are referring to this legal definition.
Personal information does not include aggregated or de-identified data.
We may collect your personal information from you directly. However, we may also collect personal information about you from other people and organisations.
We may collect your personal information when you:
We collect your personal information from App Users. This means that we may collect your personal information when an App User discloses (shares) information about a quote they have provided you with on our Quoted App.
We require App Users to obtain your consent before sharing your personal information with us.
Generally, we may collect your personal information when you:
We may also:
| Type of personal information | How we collect this information |
|---|---|
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Personal information and contact details This may include your: 1. full name; 2. address; 3. email address; 4. phone number; 5. profile picture; 6. trade category; 7. trade licence number, such as an electrical licence if you are an electrician, or a builder's licence if you are a builder; and/or ABN and company registration information linked to you. |
We may collect this information: 1. when you create an account and purchase a subscription with us; 2. when you communicate with us during competitions, special events and promotions; 3. when you contact us via the form on the Quoted App or social media; 4. if you apply for a position at JHM Electrical; from our partners; or when you otherwise interact with us on a commercial basis. |
|
Personal information of Quote Subjects This may include a Quote Subject's address, and any comments about the quote provided where they form an 'opinion' about the Quote Subject. |
We generally collect this information: indirectly from App Users when they upload information about a quote they have provided to the Quoted App. We may also collect this information directly from the Quote Subject if you contact us directly. |
|
Information about App Users' subscriptions and account This includes information about a subscription you have purchased. |
We may collect this information when you are logged into your account on the Quoted App. |
|
Workplace information This may include: 1. information relating to your work history; 2. information about your education and qualifications; 3. your working eligibility rights; 4. your suitability for the role you are applying for; and 5. details about your referees. |
We may collect this information if you apply for a position at JHM Electrical (including if you are applying for work experience with us). |
|
Information collected during our interactions This includes details of your interactions with us, for example information you provide us when you make an enquiry or complaint. |
We may collect this information: 1. when you call us or we call you; 2. when you use our online services (such as our Quoted App, website or our social media channels); 3. when you make an enquiry, provide feedback, or make a complaint (via phone, email or in person); and 4. when you respond to customer satisfaction, service development, quality control, research surveys and similar activities. |
|
Online and digital services information (including behavioural information) We may collect information from you electronically, which includes information such as your IP address, and details about your device. |
We may collect this information when you use our online services (such as our website, or our social media channels), via use of online behavioural technologies, such as cookies. |
|
Information required to be collected by law Information required to be collected by law |
We may collect this as required. |
|
Publicly available online information We may collect information that is publicly available online, such as on online forums, websites, and social media channels (for example, information that relates to a complaint). |
We may collect this directly from the publicly available source (e.g. on online forums, websites, or social media channels). |
In some cases you may provide us with personal information which relates to another person (for example, a Quote Subject or a job referee). If you do so, you agree that you have received permission from these individuals for us to collect, use, and share, their personal information in accordance with this Privacy Policy. You should also let them know about our Privacy Policy (including the information in this Privacy Policy).
Most of the time, you will have the option of not providing your name, or using a fake name, when you deal with us (where it is lawful and practicable). This includes for example, when you make a general enquiry.
In some circumstances however, we may need your real name as it may not be practicable for us to deal with you anonymously or pseudonymously on an ongoing basis. For example, this includes when you sign up for an account on our Quoted App. This means that if we do not collect your personal information, we may not be able to provide you with the Quoted App or the services it provides.
We collect personal information that is necessary to provide you with our Quoted App and its services, and to carry out our business.
We may use your personal information for purposes which are incidental to the sale and promotion of our Quoted App, or for other purposes which are within your reasonable expectation or permitted by law.
The purpose for which we usually collect, store, and use your personal information depends on how you interact with us (for example, whether you have signed up to an account on our Quoted App, or whether you are a Quote Subject), but may include the following purposes:
We may collect, store and use your personal information to:
If you are a Quote Subject we collect and store your personal information to create and manage our data base of Quote Subjects which is used in the provision of our services to App Users. We also use your personal information to deal with Quote Subjects directly (for example, to verify who you are and remove you from our data base if requested).
We may collect, store and use your personal information to:
We may collect, store and use your personal information to assess your suitability for a position with us, and, if you successfully join us, to manage our working relationship with us.
We may collect, store and use your personal information for administration and management purposes.
We may collect, store and use your personal information if you interact with us on a commercial basis (such as if you are a service provider, contractor or supplier to us).
We may collect, store and use your personal information to:
We may collect, store and use your personal information to create deidentified or aggregate data sets (which is no longer personal information). We do this by deidentifying or aggregating your information such as combining your information with information we have about our other customers, for example purchasing information, and with data we obtain from other sources. We use this deidentified or aggregate data to assist with our business decisions, such as to:
We may collect, store and use your personal information for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale.
We may share your information with third parties:
Some of the third parties we may share your information with include the following:
We may share your personal information with our partners and other entities we do business with to assist in providing the Quoted App.
We may share your personal information with a variety of our service providers to assist us with providing, promoting, and managing our products and services. These may include our:
We may share your personal information with third parties, whether affiliated or unaffiliated, for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale. In this context, your personal information may be transferred to another entity (or if such a sale, transfer, acquisition or corporate restructure is being contemplated by us).
We may share your personal information with regulatory bodies, government agencies and law enforcement bodies to comply with our legislative or regulatory obligations (such as to assist with police investigations).
We generally collect your personal information in Australia. However, it is likely that we will share your personal information with overseas recipients located in various jurisdictions. These recipients include our service providers who may handle, process or store your personal information on our behalf.
For example, we may share your personal information with service providers who assist us with storing our data on secure data storage servers, or with improving our products and services (by analysing sales information and trends, and conducting customer satisfaction enquiries).
We only ever share your personal information outside of Australia where we are permitted to do so under the Privacy Act. Generally this means we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable privacy laws.
There are other circumstances where we may disclose your personal information to an overseas recipient. For example, where you have provided your consent or we are otherwise permitted to do so under other relevant laws.
When you provide your personal information to JHM Electrical, we may use that personal information to send you direct marketing communications to keep you informed about the Quoted App and its services and carefully selected partners which we think might be of interest to you based on your interactions with us.
For example, when you create an account with us on the Quoted App, we may send you direct marketing communications and information about our products and services that we consider may be of interest to you, or as otherwise allowed under applicable privacy laws.
We may communicate with you (and send these electronic messages and tailored advertising) through various channels, such as via regular mail, email, SMS, telephone, push notifications or social media (including through targeted advertisements on certain websites and social media channels).
We will only send these communications in accordance with applicable privacy and marketing laws (such as the Privacy Act (including Australian Privacy Principle 7) and the Spam Act 2003 (Cth)), and only where you have not opted out from receiving such communications from JHM Electrical.
If you have indicated a preference for a method of communication, we will endeavour to use that method wherever practical to do so.
You are always in control of the direct marketing communications which you receive and can opt-out at any time. Generally you can opt-out by following the relevant opt-out or unsubscribe instructions in the relevant communication (such as email or SMS message).
You can also contact us using the details set out in section 17 to tell us you would like to stop receiving direct marketing communications from us.
For cookies which use your personal information for direct marketing (such as targeted advertising) you can only opt-out by adjusting your device setting and online privacy settings (for advertising on certain websites and social media channels).
Importantly:
When you use our Quoted App, website or receive communications from us, links to websites which belong to other third parties may be included (and are provided for your convenience). You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, any third party websites.
In addition, when you make online payments using our Quoted App, we do not collect your credit card or banking details. This is because online payments are handled by third parties – please see details of their privacy and security policies before making online payments.
You may visit our Quoted App and website without identifying yourself. If you identify yourself (for example, by creating an online account or making an enquiry), any personal information you provide to us will be managed in accordance with this Privacy Policy.
Our Quoted App and website also use cookies. A 'cookie' is a small file stored on your mobile phone or computer's browser, which assists in managing customised settings of the Quoted App or website and delivering content. We collect certain information such as your device type, browser type, "click-through" information, IP address, pages you have accessed on our websites and on third-party websites. Depending on the circumstances, this may or may not be personal information.
At a high level, cookies can be used for a variety of reasons, such as to personalise your user experience (for example, by remembering your preferences and recognising you as a repeat visitor to our website), and to track statistics about the usage of our Quoted App and website. This allows us to better understand our users and improve the layout and functionality of our Quoted App and website.
If you do not wish to receive any cookies (other than those that are strictly necessary) you can use the settings in the Quoted App or your browser to control how your device or browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our Quoted App or website.
We are committed to protecting your personal information, and ensuring that we securely store any personal information we collect (and in accordance with applicable privacy laws). We may hold your personal information in hard copy (paper) or electronic form.
We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We store personal information in paper-based files in secure storage (generally at our office). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We maintain physical security measures to ensure that personal information in paper-based files is protected, such as physical locks and security systems at our premises.
We store electronic records in secure databases, using trusted third party storage providers based in Australia and other jurisdictions. We also maintain physical security measures in relation to storage of our electronic records (such as through locks and security systems at our electronic data stores). Using technical methods, we also maintain computer and network security. For example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.
Our Quoted App and website use encryption or other technologies to ensure that your personal information is securely transmitted (including to protect any payments you make). We encourage you to exercise care when sending your personal information (for example, when communicating with us online, we ask that you do not include your full account or card details).
We will only keep your personal information we store for as long as is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations. When we no longer require your personal information (and in accordance with any applicable laws), we will take steps to delete, destroy or de-identify that information.
You are entitled to request access to any of your personal information that we have. To make such a request, please contact us using the relevant contact details set out below in section 17.
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and informing us of any change in your personal details (for example, if your email address changes or if you move and change address).
If you consider any personal information we have about you is inaccurate, out-of-date, incomplete, irrelevant or misleading, you are also entitled to request correction of the information (again, please contact us). After receiving a request from you, we will take reasonable steps to correct your information.
We may decline your request to access or correct your information in certain circumstances in accordance with the applicable privacy laws. If we do refuse your request, we will provide you with a reason for our decision. In addition, in the case we refuse your request for correction, we will include a statement about your request with the personal information we store.
If you have any questions or concerns about this Privacy Policy or how we have handled your personal information, you may contact us at any time using the relevant contact details set out below in section 17.
Please also contact us if you have a complaint about privacy. If you make a complaint about privacy, the following will occur:
We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally acknowledge your complaint within a week.
If your complaint requires more detailed consideration or investigation:
We will then typically gather relevant facts, locate and review relevant documents and speak with the individuals involved.
In most cases, we will respond to your complaint within 30 business days from when we receive your complaint. If the matter is more complex or our investigation may take longer, we will let you know.
If you are not satisfied with our response to a complaint, or you consider that we may have breached the Privacy Act (including the Australian Privacy Principles), you are entitled to make a complaint to the Office of the Australian Information Commissioner (the Australian privacy regulator).
The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992, or you can fill out this form to make a complaint about our handling of your personal information. Full contact details for the Office of the Australian Information Commissioner can be found online at www.oaic.gov.au.
We may make changes to this Privacy Policy, with or without notice to you. However, where we make a material change to the Privacy Policy, we will provide notice to you (including by updating our Quoted App, and, where appropriate, notifying you directly). We recommend you visit this Privacy Policy regularly to keep you up to date with any changes we make.
JHM Electrical Pty Ltd
Email: support@quotedapp.com.au